Returns and refunds

The full terms are in our refund policy. In short:

Returns

You have 7 days from delivery to request a return. Write to customerservice@masidasstores.com with your order number. Once we accept a return, we email you the return address and instructions. Pieces must be unworn and unwashed, with tags attached, in their original packaging. Underwear, swimwear bottoms and other hygiene items, sale items and gift cards are final. A sale item is a piece bought at a reduced price shown on its product page. A discount code used at checkout, such as a welcome code, does not make a piece a sale item.

Wrong, damaged or faulty pieces

If something arrives damaged, faulty or not as described, write to us within 7 days of delivery with a photograph and your order number. We will send a replacement or a full refund, and you will not pay for the return.

Refunds

Once your return reaches us and is inspected, we email you to confirm. Approved refunds go back to your original payment method within 10 business days; your bank may take a few days more to show it.