Refunds

If your purchase does not match the description or if the item is defective, please contact us within 24hours of receiving your order - we will make sure that all of your issues are resolved.
If you received the wrong item, please contact us within 24 hours of delivery. We will arrange to deliver the correct items or return all your payment.

For defective or faulty products, kindly take photos or videos and email us at customerservice@masidasstores.com we will replace or refund your purchase after confirmation.

PLEASE NOTE: This policy does not cover misuse, accidental damage, water damage, or any abuse of the purchased product.

Returns
Our refund policy last for 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Goods such as underwear and other personal hygiene or sanitary items.

 Cancellations

You can cancel your order within first 24 hours after the order was confirmed.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original mode of payment, within a certain amount of days.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We only refund/replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerservice@masidasstores.com

Shipping
To return your product, contact us at customerservice@masidasstores.com

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

All returns should be sent to the warehouse it came from, meaning warehouse in China or warehouses across the world. 

Depending on where you live, the duration it may take for your exchanged product to reach you, may vary.

We don’t guarantee that we will receive your returned item.