FAQs
Short answers to the questions we are asked most. If yours is not here, write to us at customerservice@masidasstores.com and we will reply within one business day, Monday to Friday.
Delivery
How long will my order take to arrive?
Most orders arrive in 9 to 14 business days. Each product page shows its own delivery estimate before you buy, and international delivery times are shown at checkout.
How much does shipping cost?
US orders over $75 ship free. Below that, standard US shipping is $7.99 or less, shown at checkout before you pay. International rates are shown at checkout.
Where do orders ship from?
Our pieces ship directly from our suppliers' warehouses, most of them overseas. Each product page shows when that piece will usually arrive.
Will I get a tracking number?
Yes. Every order ships with tracking, and the number is sent to your email as soon as your order leaves the warehouse.
Why have my pieces arrived on different days?
Pieces in one order can ship from different warehouses, so they sometimes arrive separately. If something seems to be missing, write to us with your order number and we will check.
My order is running late. What should I do?
During busy periods an order can take a few extra days. If yours is running late, we will contact you. You can also write to us at any time with your order number.
Do you ship outside the United States?
Yes. Delivery times, rates and any duties for your country are shown at checkout before you pay.
Orders
Can I cancel or change my order?
You can cancel within 24 hours of placing your order, as long as it has not shipped. Write to us with your order number. To change a size or color, the simplest way is to cancel within that window and place a new order.
Which payment methods do you accept?
The payment options available for your order are shown at checkout before you pay.
Do you sell gift cards?
Yes. A digital gift card is sent by email and can be spent on anything in the shop. Gift cards cannot be returned.
Returns and refunds
What is your return policy?
You have 7 days from delivery to request a return. Pieces must be unworn and unwashed, with their tags attached, in their original packaging. The details are on our returns page.
How do I start a return?
Write to customerservice@masidasstores.com with your order number and the pieces you would like to return. Once we accept the return, we email you the return address and instructions. Please do not send anything before we reply, as parcels sent without a request cannot be accepted.
What cannot be returned?
Underwear, swimwear bottoms and other hygiene items, sale items and gift cards are final. A sale item is a piece bought at a reduced price shown on its product page; a discount code used at checkout, such as a welcome code, does not make a piece a sale item.
Can I exchange a piece for another size?
The quickest way to change a size or color is to return the piece and place a new order.
When will I receive my refund?
When your return reaches us and has been inspected, we email you to confirm. Approved refunds go back to your original payment method within 10 business days, and your bank may take a few days more to show it.
What if a piece arrives damaged, faulty or wrong?
Write to us within 7 days of delivery with a photograph and your order number. We will send a replacement or a full refund, and you will not pay for the return.
Size and fit
How do I choose my size?
Open the size guide on the product page, or read our size guide for how our sizes work. It lists the measurements of each size in inches, taken from the garment itself; where a supplier gives body measurements or a height and weight guide instead, the guide says so. Lay a piece you own that fits well flat, measure it, and choose the size closest to it.
Some pieces say they use Asian sizing. What does that mean?
Some of our suppliers cut to Asian sizes, which usually run smaller than US sizes. Those pages say so in the fit line and tell you which way to go, often one size up. The measurements in the size guide are always the true ones, so trust them over the letter on the label.
What does "a little stretch" mean?
Product pages describe stretch in plain words: no stretch, a little stretch, good stretch or very stretchy. The more stretch a piece has, the closer it can fit without feeling tight.
How do shoe sizes work?
Our shoes are sold in EU sizes. Each shoe page lists the usual US size and the foot length for every EU size. Measure your foot from heel to toe and choose the size whose foot length matches yours or sits just above it.
A measurement I need is missing. Can you help?
Yes. Write to us with the name of the piece and the measurement you need, and we will ask the supplier.
Fabric and care
How do I know what a piece is made of?
Every product page shows the fabric as the supplier states it, in percentages wherever the supplier gives them. When a supplier has not confirmed the exact mix, the page says so plainly rather than guessing.
What do "linen look" and "wool feel" mean?
They describe how a fabric looks or handles, not what it is made of. A linen look fabric has the dry, slightly uneven texture of linen, usually in polyester or viscose; a wool feel coat has the weight of wool in a brushed polyester. The true fiber is always printed on the product page.
Is your leather real?
Only where the page says so, and then we name the kind the supplier states, such as first layer (top grain) or split cowhide. Anything else is called faux leather.
How should I wash my pieces?
The care line on each product page, and the label sewn inside, tell you what each piece needs. Knits keep their shape best when washed cold and dried flat.
About us
Who is Masidas?
Masidas is a small online shop for women's and men's clothes, accessories and a short home and kitchen range, run by Masidas Enterprise LLC in Allen, Texas. You can read more about us. Our company address is 5900 South Lake Forest Drive, Suite 300, Allen, TX 75013. It is an office, not a returns address, so please write to us before sending anything.
How can I contact you?
Email customerservice@masidasstores.com. We reply within one business day, Monday to Friday.